A Proactive Approach to End Homelessness

This study examines the evolution of the homeless serving system of care (HSSC) in Calgary, Alberta, and explores related successes, challenges, and lessons learned from a governance lens. The study relies on an inductive approach and qualitative methods, including a literature review, document reviews, and nine key informant interviews. Findings suggest that Calgary’s HSSC is a key governance structure for policy alignment and coordination and that it has facilitated system changes that promote more integration between homelessness, housing, health, and justice systems. The significance of this research is to document any notable components and best practices in Calgary’s HSSC that are relevant to stakeholders (e.g., community entities, government funders, policymakers, and academic researchers) looking to improve their systems.