Fuzzy QFD assessment of logistics coherence

Accomplishing purchaser compliance is one of the significant corporate challenges of our time. All products are sold together with the associated logistics service, so it is important that the logistics environment of a company is properly designed in order to meet the objectives of the logistics strategy. In this paper, we present the combined application of Fuzzy system and Quality Function Deployment (QFD) techniques, which are already used effectively in many areas to study sub-processes. Generally, input values are determined as a fuzzy number, in this paper we use fuzzy to evaluate the values. In addition, we have developed a system to examine the compatibility of specific strategic tools and objectives with each other and the usefulness of specific elements for both the customer and the service provider. Using the new approach analysis, we developed a Fuzzy QFD assessment method, we can examine the coherence of logistics processes and technological parameters based on customer needs by comparing different options and alternative solutions. The analysis sheds light on the internal coherence of logistics strategies, thereby clarifying whether the aims that the company has defined can be achieved with the available, planned tools.