Six Sigma at Dominion Resources, Inc.: Investing in Excellence

This note provides information on Six Sigma and business improvement at Dominion Resources, Inc., including many examples of the CEO Tom Farrell's personal commitment and support. It can be used in executive education leadership programs and business courses in operations management in discussions about Six Sigma program elements that help sustain a culture of continuous improvement and deliver extraordinary business results. Ten years after its launch at Dominion Resources, Inc., Six Sigma, is one of the nation's most widely recognized initiatives having been cited for audited hard savings, integration into corporate culture, percentage of employees trained, sustained management support, and employee recognition. Excerpt UVA-OM-1453 Sept. 2, 2011 SIX SIGMA AT DOMINION RESOURCES, INC.: INVESTING IN EXCELLENCE I firmly believe that Six Sigma provides us with a clear pathway to excellence in everything we do—and how we do things every day. —Tom Farrell, CEO of Dominion Resources . . .