VCC作为配电服务的集成商

2007 8th International Conference on Telecommunications in Modern Satellite, Cable and Broadcasting Services Pub Date : 2007-11-05 DOI:10.1109/TELSKS.2007.4376091

B. Miljkovic, M. Popovic, I. Basicevic

{"title":"VCC作为配电服务的集成商","authors":"B. Miljkovic, M. Popovic, I. Basicevic","doi":"10.1109/TELSKS.2007.4376091","DOIUrl":null,"url":null,"abstract":"In the conditions of deregulation and the established electric power market, the way of business management changes and the functions of electric power production, transport and distribution are clearly defined and separated. Power distribution faces the fact that they have a customer on one side and transport and electric power manufacturer on the other side. Everyone in this chain, with the customer as the last link, has a direct influence on the quality of delivered electric power, which means that it is very important to provide a permanent and quality relationship between these two factors. One of the solutions is the virtual call centre - VCC implementation.","PeriodicalId":350740,"journal":{"name":"2007 8th International Conference on Telecommunications in Modern Satellite, Cable and Broadcasting Services","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2007-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"VCC as an Integrator of Services in Power Distribution\",\"authors\":\"B. Miljkovic, M. Popovic, I. Basicevic\",\"doi\":\"10.1109/TELSKS.2007.4376091\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"In the conditions of deregulation and the established electric power market, the way of business management changes and the functions of electric power production, transport and distribution are clearly defined and separated. Power distribution faces the fact that they have a customer on one side and transport and electric power manufacturer on the other side. Everyone in this chain, with the customer as the last link, has a direct influence on the quality of delivered electric power, which means that it is very important to provide a permanent and quality relationship between these two factors. One of the solutions is the virtual call centre - VCC implementation.\",\"PeriodicalId\":350740,\"journal\":{\"name\":\"2007 8th International Conference on Telecommunications in Modern Satellite, Cable and Broadcasting Services\",\"volume\":\"1 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2007-11-05\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2007 8th International Conference on Telecommunications in Modern Satellite, Cable and Broadcasting Services\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/TELSKS.2007.4376091\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2007 8th International Conference on Telecommunications in Modern Satellite, Cable and Broadcasting Services","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/TELSKS.2007.4376091","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 0

摘要

在放松管制和建立电力市场的条件下，企业管理方式发生了变化，电力生产、输送和分配职能得到了明确界定和分离。电力分配面临着这样一个事实:一边是客户，另一边是运输和电力制造商。在这个链条上的每一个人，以客户为最后一个环节，都直接影响着交付电力的质量，这意味着在这两个因素之间提供一个永久的、高质量的关系是非常重要的。解决方案之一是虚拟呼叫中心- VCC的实现。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

VCC as an Integrator of Services in Power Distribution

In the conditions of deregulation and the established electric power market, the way of business management changes and the functions of electric power production, transport and distribution are clearly defined and separated. Power distribution faces the fact that they have a customer on one side and transport and electric power manufacturer on the other side. Everyone in this chain, with the customer as the last link, has a direct influence on the quality of delivered electric power, which means that it is very important to provide a permanent and quality relationship between these two factors. One of the solutions is the virtual call centre - VCC implementation.

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

2007 8th International Conference on Telecommunications in Modern Satellite, Cable and Broadcasting Services

自引率

0.00%

发文量