Enterprise 2.0 Implementation at Vanguard: Enabling Collaboration and Mobility

Creating an Enterprise 2.0 extends from employee content creation and collaboration to building an architecture that enables mobility and where possible allows for emerging technologies and methodologies. Yet, in many cases implementing this new architecture may find resistance, not from knowledge workers, but from IT managers who are apprehensive because of the potential security compromise, proliferation of multiple standards, and delegation of procurement authority to individual users or business units. In this research article, the authors describe a structured and deliberate approach towards building Enterprise 2.0 environment. Many elements of the approach were defined and developed at Vanguard, Inc. as it developed an integrated communication and collaboration environment over several years. The authors emphasize the process followed and lessons learned.