社区服务程序的正直点对马卡萨市警察局许可证加长服务的社区满意度的影响

Jurnal Sains Manajemen Nitro Pub Date : 2023-05-22 DOI:10.56858/jsmn.v2i1.136

Nuralamsyah Dwi Saputra, Rosnaini Daga, H. Gunawan

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引用次数: 0

摘要

本研究问题的提法为:顾客手续的简化是否会影响望加锡市交警的驾驶执照顾客满意度?客户简化的效率是否会影响望加锡市警察交通部门驾驶执照(SIM)的客户满意度?简化有效性程序是否会影响望加锡市警察交通部门的驾驶执照(SIM)客户满意度?成本因素是否影响望加锡市交警驾驶执照顾客满意度?时间加速是否会影响驾驶执照(SIM)客户对交通的满意度?服务创新是否影响望加锡市交通警察驾驶执照(SIM)客户满意度?这项研究是在望加锡市Polrestabes进行的。抽样技术采用有目的抽样对望加锡市Polrestabes的90名受访消费者SIM管理员进行抽样。之所以确定本研究的对象，是因为它很容易被研究人员获取，以便于研究的实施。从研究结果可以得出结论，程序因素对瓦霍区警察的STNK管理满意度有积极的显著影响。程序因素对望加锡市警察的身份证申请人满意度有显著的正向影响。效率因子对SIM申请人满意度的影响为负且不显著。效度因子对SIM申请人满意度的影响为正但不显著。成本因素对SIM申请人满意度有正向影响，但不显著影响。时间加速因子对望加锡市公安机关SIM申请人满意度有显著的正向影响。创新因素对望加锡市咖啡馆的SIM申请人满意度有显著的正向影响。

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PENGARUH SIMPLIFIKASI PROSEDUR PELAYANAN MASYARAKAT TERHADAP TINGKAT KEPUASAN MASYARAKAT PELAYANAN PERPANJANGAN SURAT IJIN MENGEMUDI DI SATPAS POLRESTABES KOTA MAKASSAR

The formulation of the problem in this research is Does Simplification of Customer Procedures affect Customer Satisfaction of Driver's License (SIM) at Traffic Police of Makassar City? Does the Efficiency of Customer Simplification Affect Customer Satisfaction of a Driver's License (SIM) at the Makassar City Police Traffic Unit? Does the Simplification Effectiveness Procedure affect Driver's License (SIM) Customer Satisfaction at the Makassar City Police Traffic Unit? Does the Cost Element Affect Customer Satisfaction of Driver's License (SIM) at Traffic Traffic Makassar City Police? Does Time Acceleration Affect Driver's License (SIM) Customer Satisfaction at Traffic Traffic Makassar City Police? Does Service Innovation affect Driver's License (SIM) Customer Satisfaction at Traffic Traffic Makassar City Police? This research was conducted at Polrestabes Makassar City. The sampling technique used Purposive Sampling to 90 responden consumer SIM administrators at Polrestabes Makassar City. The reason for determining the object of this research is because it is easily accessible by researchers so that it can facilitate the implementation of research. From the results of the study it can be concluded that the Procedure Factor has a positive and significant influence on the Satisfaction of STNK Management at the Wajo District Police. The procedural factor has a positive and insignificant effect on SIM applicant satisfaction at the Makassar City Police. The efficiency factor has a negative and insignificant effect on SIM applicant satisfaction Makassar City Police. The effectiveness factor has a positive and insignificant effect on SIM applicant satisfaction Makassar City Police. Cost Element Factors have a positive and not significant impact on SIM Applicant Satisfaction Makassar City Police. The time acceleration factor has a positive and insignificant effect on SIM applicant satisfaction at the Makassar City Police. 6. The innovation factor has a positive and significant influence on the satisfaction of SIM applicants at the Makassar City Polrestabes.

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Jurnal Sains Manajemen Nitro

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