A Crowdsourcing Based Framework for E-Government: Suspect Identification and Investigation

The involvement of citizens' participation in identifying or developing innovative solutions to public problems is increasing. Thus, the concept of crowdsourcing continues to be in situations where the ideas, work, opinion or expertise of large groups of people are used. It is now used in various organizational strategy initiatives. However, this use has generally focused on open collaborative platforms and specific steps in the policy-making process such as agenda setting and policy assessments. In addition, other forms of crowdsourcing have been neglected in policy making with a few exceptions. This paper provides an overview of the crowdsourcing concept, gives examples of its use in the e-government sectors, and develops a crowdsourcing based framework for how governments can begin to strategize and think about the crowdsourcing to solve problems when engaging with citizens. Our framework is illustrated with the suspect investigation and identification.