Konflik dalam proses penilaian prestasi dalam organisasi

ABSTRACT This study is conducted to explore the existence of conflict during performance appraisal process and its impact on employee’s performance in organisation. The performance appraisal process is important in organization in assessing the performance of employees and conflict is inevitable during the management of this process. However, there is lack of research being conducted in exploring conflict during the performance appraisal process specifically in Malaysia. Therefore, this study will explore on the process of managing performance appraisal and how it affects employee’s performance. The study was conducted using qualitative approach which involves face-to-face interviews with 15 participants which consists of the top managements and executives from two organisations. The respondents were involved in the process of performance appraisal in their organisations in Malaysia. The findings show that there exists conflict in the performance appraisal process and the effect that it has on the employee involved two aspects – emotion and motivation. Keywords: Conflict; performance appraisal; qualitative approach ABSTRAK Kajian ini dijalankan untuk mengenalpasti kewujudan konflik dalam proses penilaian prestasi dan kesannya terhadap prestasi pekerja dalam organisasi. Penilaian prestasi merupakan satu mekanisme penting yang membolehkan organisasi menilai keberkesanan dan sumbangan pekerja terhadap organisasi. Namun dalam menguruskan penilaian prestasi, konflik tidak dapat dielakkan bilamana pihak pengurusan perlu memberi penilaian terhadap pencapaian para pekerja. Kajian berkaitan penilaian prestasi masih kurang mendapat perhatian dalam kalangan pengkaji, khususnya dalam konteks organisasi di Malaysia. Maka, kajian ini bertujuan untuk mengenalpasti kewujudan konflik dalam organisasi yang dikaji dan seterusnya meneliti kesannya terhadap prestasi pekerja. Kajian ini telah dijalankan terhadap dua buah organisasi di Malaysia menggunakan pendekatan kualitatif. Kaedah temubual bersemuka telah dijalankan terhadap 15 orang peserta yang terdiri daripada pengurus sebagai penilai dalam penilaian prestasi serta para pekerja atau eksekutif yang dinilai. Hasil kajian ini mendapati kewujudan konflik dalam proses penilaian prestasi yang memberi kesan terhadap motivasi dan emosi pekerja dan penilai. Kata kunci: Konflik; penilaian prestasi; pendekatan kualitatif