软件文档类型的用户偏好

Proceedings of the 33rd Annual International Conference on the Design of Communication Pub Date : 2015-07-16 DOI:10.1145/2775441.2775457

R. Earle, Mark A. Rosso, Kathryn E. Alexander

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引用次数: 18

摘要

今天的技术软件用户可以在网上找到各种各样的内容，从视频到论坛帖子再到在线文章。本研究考察了该内容的类型对搜索它的用户的影响程度。它呈现了一项新的探索性研究的发现，该研究指出了类型偏好对用户的重要性，因为类型是次要的，而不是他们的实际业务目标。它着眼于文档用户对文档类型的使用和态度，以及诸如工作角色和过去经验等因素是如何发挥作用的。我们的结论可以帮助制定内容策略的人理解类型使用的程度和强度。这反过来又可以帮助他们确定文档类型的战略组合。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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User preferences of software documentation genres

Today's technical software users find a wide variety of content online, from videos to forum posts to online articles. This study examines the extent to which the genre of this content matters to the users searching for it. It presents the findings of a new exploratory study that addresses the significance of genre preferences to the users, given that genre is secondary to their actual business goals. It looks at documentation users' usage of, and attitudes towards, documentation genres, and how factors such as work role and past experience come into play. Our conclusions can help individuals who formulate content strategies to understand the extent and strength of genre usage. This in turn can help them determine a strategic mix of documentation genres.

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Proceedings of the 33rd Annual International Conference on the Design of Communication

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