分配模式在高校服务中心资源利用中的应用

THE 4TH INNOVATION AND ANALYTICS CONFERENCE & EXHIBITION (IACE 2019) Pub Date : 2019-08-21 DOI:10.1063/1.5121087

Teoh Siew Chin, M. Shokri, Nerda Z. Zaibidi

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引用次数: 1

摘要

大学服务中心(USC)是一个一站式中心，为学生提供有关他们在大学学习的所有服务。可以观察到，一些柜台等待学生获得服务的时间相当长。这种情况会给USC的表现带来负面反馈和坏名声。因此，本研究的目的是开发柜台对服务的分配模型，以供工作人员利用，以便使用匈牙利方法最小化总服务时间。收集在一个月内接受服务的学生的轮候时间，记录显示在17个工作天内，有7043名学生接受了服务。通过考虑将服务分配给计数器的几种情况，开发了分配模型以最小化总服务时间。结果表明，采用多种备选方案可以减少总服务时间。本研究提出最低服务时间可作为政策制定的指导，以提升服务绩效及学生满意度。大学服务中心(USC)是一个一站式中心，为学生提供有关他们在大学学习的所有服务。可以观察到，一些柜台等待学生获得服务的时间相当长。这种情况会给USC的表现带来负面反馈和坏名声。因此，本研究的目的是开发柜台对服务的分配模型，以供工作人员利用，以便使用匈牙利方法最小化总服务时间。收集在一个月内接受服务的学生的轮候时间，记录显示在17个工作天内，有7043名学生接受了服务。通过考虑将服务分配给计数器的几种情况，开发了分配模型以最小化总服务时间。结果表明，采用多种备选方案可以减少总服务时间。该研究提出了服务的最短时间，可以作为政策制定的指导方针。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Application of assignment model in resources utilization of University Service Centre

University Service Centre (USC) is a one-stop centre for students to acquire all services regarding their studies at a university. It is observed that the waiting time for students to get the services is quite long for some counters. This scenario will give negative feedback and bad reputation to the USC performance. Thus, the purpose of this study is to develop assignment models of counters to services for staff utilization in order to minimize total service time by using Hungarian method. The waiting time of students being served during one-month period is collected and the record shows that there were 7043 students have attended to the services within 17 operation days. The assignment models have been developed to minimize the total service time by considering few scenarios of assigning services to counters. The results show that the total service time can be reduced by having several alternative scenarios. This research has suggested the minimum time of services that can be a guideline for policy making in order to improve the service performance and students’ satisfaction.University Service Centre (USC) is a one-stop centre for students to acquire all services regarding their studies at a university. It is observed that the waiting time for students to get the services is quite long for some counters. This scenario will give negative feedback and bad reputation to the USC performance. Thus, the purpose of this study is to develop assignment models of counters to services for staff utilization in order to minimize total service time by using Hungarian method. The waiting time of students being served during one-month period is collected and the record shows that there were 7043 students have attended to the services within 17 operation days. The assignment models have been developed to minimize the total service time by considering few scenarios of assigning services to counters. The results show that the total service time can be reduced by having several alternative scenarios. This research has suggested the minimum time of services that can be a guideline for policy maki...

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THE 4TH INNOVATION AND ANALYTICS CONFERENCE & EXHIBITION (IACE 2019)

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