团队冲突解决:分析冲突和解决冲突的最佳技巧

Tawfig Khidir Ibnouf Adham
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引用次数: 0

摘要

本研究旨在调查和评估团队内部冲突管理的有效冲突解决技巧和干预措施。通过全面的文献回顾,一系列解决冲突的技能被确定并分类到不同的领域。第一个领域强调了理解文化差异和情感意识在解决冲突过程中的重要性。第二个领域强调了培养合作和包容的团队氛围以促进解决冲突的重要性。第三个领域强调了提供建设性反馈作为解决冲突的有效技能的价值。在第四个领域,强调有效的沟通和建立积极的关系是解决冲突的关键因素。第五个领域认识到领导技能在管理和调解团队内部冲突中的重要性。第六个领域强调建立信任的技巧,以鼓励公开对话和解决冲突。第七个领域强调在解决冲突方面必须有有效的管理战略和决策过程。最后,第八个领域包括各种技能,如解决问题的技能、一致性和清晰度技能、冲突分析技能、积极倾听技能和移情技能,所有这些都被认为是解决团队内部冲突的必要技能。本研究的发现为管理和解决团队内部冲突的各种冲突解决技巧提供了有价值的见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Conflict Resolution in Team: Analyzing the of Conflicts and Best Skills for Resolution
This research study aimed to investigate and assess effective conflict resolution skills and interventions for managing conflicts within the team. Through a comprehensive literature review, a range of conflict resolution skills were identified and categorized into distinct domains. The first domain highlighted the significance of understanding cultural differences and emotional awareness in conflict resolution processes. The second domain emphasized the importance of fostering a cooperative and inclusive team atmosphere to facilitate conflict resolution. The third domain underscored the value of providing constructive feedback as an effective skill to address conflicts. In the fourth domain, effective communication and establishing positive relationships, were emphasized as crucial factors in resolving conflicts. The fifth domain recognized the significance of leadership skills in managing and mediating conflicts within the team. The sixth domain emphasized the skills of trust-building to encourage open dialogue and conflict resolution. The seventh domain highlighted the necessity for effective managerial strategies and decision-making processes in conflict resolution. Finally, the eighth domain encompassed various skills such as problem-solving skills, consistency and clarity skills, conflict analysis skills, active listening skills, and empathy skills, all of which were identified as essential in addressing conflicts within the team. The findings of this research study provide valuable insights into the diverse array of conflict resolution skills applicable to managing and resolving conflicts within the team.
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