A Methodology to Integrate Artificial Intelligence with the Design Structure Matrix Approach

Large multinationals execute business functions based on complex Business Processes (BP). Business Units (BU) have undertaken numerous measures towards enhancing the optimization of complex BP. Intricate relationships exist in presenting the information flow of complex BP. BU employ a variety of techniques to optimize the complex relationships of BP. The Design Structure Matrix (DSM) techniques and Artificial Intelligence (AI) system present an efficient methodology for defining and optimizing collaborative BP. This research presents the applications of both approaches for complex BP modelling and management. The research results demonstrate the effectiveness of integrating AI and DSM as an enhanced decision support for optimizing complex BP.