Exploring the Determinants of ERP Adoption Intention: The Case of ERP-Enabled Emergency Service

Using data collected from 193 ERP users collected through a web-based survey within an Australian state emergency service organization, we will develop and test a research model taking relevant constructs from TAM and others social factors such as subjective norm, top management involvement, user involvement along with perceived usefulness, perceived ease of use, and attitude into account. We will specifically apply the REBUS-PLS method to detect two distinctive groups of users. In fact, this analysis highlights different groups of users on these links: user involvement and attitude; user involvement and perceived ease of use; top management involvement and user involvement; top management involvement and attitude; top management involvement and perceived usefulness; subjective norm and perceived usefulness.