Elements and success factors of the electronic-based public service to the active role of the community in the Lukadesi Program in Wukirsari village government

This article intends to provide an overview of public services in the digital era. Through a qualitative descriptive approach, this study discusses how the importance of building public trust, which in addition to interacting directly or indirectly through social media. Therefore, electronic-based public services are only a medium to bring information closer to the public, but then cannot be linear in encouraging public participation. The results of the study show that public services that prioritize public use will build trust in the community. This can be seen from the data that there is an increasing trend in community participation, namely 11% in 2013, 18% in 2014, 81% in 2015, 92% in 2016, and 91% in 2017 because of service innovations electronic-based public services in the form of citing death or lukadesi certificates that began in 2012. The trend of an increase in community participation is due to the emergence of the active role of the community in accessing the lukadesi program. Furthermore, increasing community participation is caused by the opportunity to utilize electronic-based public services, as well as the willingness and ability of the government to benefit from this electronic-based public service. Meanwhile, this research was conducted at the Wukirsari Village Government, Sleman Regency, Yogyakarta Special Region. The recommendations of this study are the importance of the government's ability to present benefits in public service innovation in the digital era, and the need for adjustments to public service innovations towards local wisdom that exist in society in the digital era. Keywords— Digital Based Public Service, Community Active Role, Lukadesi Program