愤怒作为综合谈判中信息搜索的触发因素。

Laura Rees, S. Chi, R. Friedman, Huei-Lin Shih
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引用次数: 1

摘要

研究表明,愤怒在谈判中既有害(增加僵局或冲突的机会),又有利于愤怒的人(促使对方让步)。这项工作主要集中在接受者对愤怒的情绪反应上。然而,很少有人研究愤怒对信息搜索的影响,而信息搜索是整合谈判中共同价值创造的重要认知机制。我们提出了一种认知方法:谈判者面对愤怒的伙伴时,更有可能寻找有关其伙伴偏好和优先事项的诊断性信息。反过来,这些信息应该使谈判者能够获得更高的共同收益。在多项研究中,我们发现谈判者面对愤怒的对手和快乐的对手时,会寻找更多的信息,从而增加价值创造。我们讨论了这些发现的理论和实践意义。(PsycINFO数据库记录(c) 2019 APA,版权所有)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Anger as a trigger for information search in integrative negotiations.
Research has shown that anger can be both detrimental in negotiations (increasing the chance of impasse or conflict) and helpful to the angry person (by eliciting concessions from the other party). Much of this work has focused on a receiver's emotional response to anger. Yet little work has examined the influence of anger on information search, an important cognitive mechanism for joint value creation in integrative negotiations. We propose a cognitive approach: that negotiators facing an angry partner are more likely to seek out diagnostic information about their partner's preferences and priorities. In turn, this information should enable negotiators to reach higher joint gains. Across multiple studies, we find that negotiators facing an angry versus a happy counterpart seek out more information, which leads to increased value creation. We discuss the theoretical and practical implications of these findings. (PsycINFO Database Record (c) 2019 APA, all rights reserved).
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