Maturity Level Study of SCADA at Pusat Pengaturan Beban Java-Bali Area Using ITIL Self-assessment

Electricity is a vital energy commodity for the sake of continuity of economic circulation of the nation. Electricity in Indonesia is supplied by National Electric Company (PLN). In 2017, the need for power reached 25.670MW. To monitor and maintains the quality of the supplied voltage, PLN formed a work unit that is the Electricity Load Management Center. The Electricity Load Management Center (P2B) is responsible for managing power plants and substations to meet the electricity demands. Supervisory Control And Data Acquisition (SCADA) system assist the task of P2B as remote control of equipment that spread over the Java-Bali region. The increasing demand for electricity force PLN to enlarge the electricity production. For this reason, P2B decide to increase the SCADA system efficiency. The development that is going to be carried out by P2B should be precise and exact. Therefore P2B need a development framework to guide the development. The Information Technology Infrastructure Library (ITIL) framework is a framework that refers to ISO 20000 on standards used in information technology service management. In this final project, we are going to study the maturity level of P2B's SCADA system. The results of this final project are expected to become the prime reference for P2B in determining the development of their SCADA system.