印度崛起为全球领导者:以KPO为例

Mohit Gupta
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引用次数: 1

摘要

知识流程外包是业务流程外包中更为复杂的分支。本研究考察了印度KPO的存在与演变。它还研究了发达国家在印度建立KPO的驱动因素,如成本优势、运营效率等,以及这些国家在外包其知识工作时面临的后续挑战。本文确定了印度服务提供商可以采用的策略,以减轻KPO部门面临的各种风险和挑战,并在印度吸引更多的业务。本研究的范围已经扩大,以确定是什么使印度成为KPO领域的全球领导者,它还阐述了进一步研究的必要性,这些研究需要采取额外的步骤,印度可以建立以保持对其他国家的竞争优势。研究发现,印度目前在KPO领域保持领先地位;该研究建议了一些策略和进一步研究的范围。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
India’s Ascent to a Global Leadership: KPO as a Case in Point
Knowledge Process Outsourcing is the more complex arm of Business process outsourcing. This research examines the existence and evolution of KPO’s in India. It also studies the driving factors, such as cost advantages, operational efficiencies, etc., behind the urge to set up a KPO by developed nations in India and the subsequent challenges faced by these nations in outsourcing their knowledge work. The paper identifies strategies that can be adopted by service providers in India to mitigate the various risks and challenges faced by the KPO sector and attract more business in India. The scope of this research has been widened to identify what makes India a global leader in the KPO space, and it also elaborated the necessity for further research required for additional steps which India can establish to maintain this competitive advantage over other countries. The research has found that India is currently leading the KPO sector to retain that spot; the study recommends some strategies and scope of further research.
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