第九章制定关系专业知识以改变技术中介服务环境中的专业惯例

Joanna Kho, A. P. Spee, N. Gillespie
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引用次数: 3

摘要

本章促进了对专业技能是如何制定和创造的理解,以便在技术介导的工作背景下完成日常工作。信息和通信技术扩大了具有各种专业技能和专门知识的专业人员的参与,共同完成工作,这在保健方面尤为突出。然而,扩大参与会在专业人士之间产生管辖权冲突。因此,跨专业工作的一个关键挑战是需要相互适应既定的专业惯例,克服管辖权冲突,以执行相互依存的日常任务。作者通过分析完成技术介导的老年咨询程序所需的新的相互作用和相互依赖的行动来检查专业人员如何适应既定的程序。本研究结果表明,专业人员创造了新的行为模式,这些模式是由专业知识的关系形式所塑造的,即选择性专业知识和混合专业知识。这些发现和理论见解通过强调关系专业知识的重要性,并展示它如何改变和破坏其他已建立的专业惯例,为常规动力学的文献做出了贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Chapter 9 Enacting Relational Expertise to Change Professional Routines in Technology-mediated Service Settings
This chapter advances understanding of how professional expertise is enacted and created to accomplish routines in the context of technology-mediated work. Information and communication technologies broaden the participation of professionals with various specialist skills and expertise to accomplish work together, which is particularly salient in health care. Broadening participation, however, creates jurisdictional conflict among professionals. Thus, a key challenge of interprofessional work is the need to mutually adapt established professional routines and overcome jurisdictional conflict to perform interdependent routine tasks. The authors examine how professionals adapt established routines by analyzing the new interactions and interdependent actions required to accomplish technology-mediated geriatric consultation routines. The findings of this study show that professionals create new patterns of actions that are shaped by relational forms of professional expertise, namely selective and blending expertise. The findings and theoretical insights contribute to the literature on routine dynamics by highlighting the importance of relational expertise, and showing how it can transform and destabilize otherwise established professional routines.
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