The Influence of Role Ambiguity, Emotional Labor and Positive Psychological Capital on Job Stress of Nursing Assistants

This study is a descriptive correlation study to identify the role ambiguity, emotional labor, positive psychological capital, and job stress, and to identify the factors affecting the correlation and job stress of each variable. As a result, job stress had a positive correlation with the number of employees and emotional labor and negative correlation with positive psychological capital. Role ambiguity was negatively correlated with work experience and duration of employment, and there was a positively correlation with emotional labor. Positive psychological capital was positively correlated with work experience, role ambiguity, and negative correlation with emotional labor. Based on the above results, we examined role ambiguity, emotional labor, and positive psychological capital that affect job stress of nursing assistants. The results of this study suggest that it is necessary to establish a systematic education and management plan for job stress, which can improve positive psychological capital, reduce role ambiguity and emotional labor.