为市民共同创造数字服务:活动理论分析

International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management Pub Date : 2019-09-17 DOI:10.5220/0008349002850290

J. Jussila, Joni Kukkamäki, Nina Helander

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引用次数: 1

摘要

智慧城市的发展在很大程度上依赖于为市民和城市当局提供数字服务的创造。充其量，这些服务是由当局、公民和数字解决方案供应商公司共同创建的。然而，数字服务共同创造是一个复杂的过程，并且由于多个利益相关者的存在而包含一些矛盾。本文通过活动理论的分析视角，对智慧城市发起的数字服务协同创造过程进行了案例研究。

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Co-creating Digital Services for Citizens: Activity Theory Analysis

Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory.

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International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management

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