{"title":"西孟加拉邦农村酒店业顾客住宿满意度与服务质量的影响因素","authors":"Udit Chawla, K. Sengupta","doi":"10.5958/0974-1852.2017.00004.9","DOIUrl":null,"url":null,"abstract":"Customer satisfaction in tourism industry is a key parameter for sustainability. Apart from site attractions, infrastructure and others, accommodation facilities play an important role for a tourist spot. This paper focuses on customer satisfaction in terms of service quality provided by a hotel in a tourist site.","PeriodicalId":184815,"journal":{"name":"LBS Journal of Management & Research","volume":"33 4 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":"{\"title\":\"Factors Affecting Customers’ Accommodation Satisfaction and Service Quality in the Hotel Industry of Rural West Bengal\",\"authors\":\"Udit Chawla, K. Sengupta\",\"doi\":\"10.5958/0974-1852.2017.00004.9\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Customer satisfaction in tourism industry is a key parameter for sustainability. Apart from site attractions, infrastructure and others, accommodation facilities play an important role for a tourist spot. This paper focuses on customer satisfaction in terms of service quality provided by a hotel in a tourist site.\",\"PeriodicalId\":184815,\"journal\":{\"name\":\"LBS Journal of Management & Research\",\"volume\":\"33 4 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1900-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"LBS Journal of Management & Research\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.5958/0974-1852.2017.00004.9\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"LBS Journal of Management & Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5958/0974-1852.2017.00004.9","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Factors Affecting Customers’ Accommodation Satisfaction and Service Quality in the Hotel Industry of Rural West Bengal
Customer satisfaction in tourism industry is a key parameter for sustainability. Apart from site attractions, infrastructure and others, accommodation facilities play an important role for a tourist spot. This paper focuses on customer satisfaction in terms of service quality provided by a hotel in a tourist site.
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