Creating a knowledge culture

In a world of rapid and continuing change it is imperative that organisations maximise their return on all assets. One of the least‐exploited assets is the knowledge that resides within the individuals and groups of the organisation. It is possible to create an organisation that has an appropriate culture and the internal systems and structure to realise the potential locked into these assets. This is what knowledge management attempts to do. Explains the basic concepts of knowledge management, and the underlying issues. Suggests a broad approach to creating a knowledge organisation.