数字政府与用户体验:评估方法的结合如何促进移动政府应用程序的改进

Diogo Melo, Talita da Silva, I. Monteiro, A. L. Sampaio, Carolina Meireles, L. Braz, Geórgia Cruz, D. Vasconcelos
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引用次数: 0

摘要

背景:数字化转型已经成为现实;过去面对面的服务现在变得非常灵活。因此,电子政务选择的国家改善了与公民的关系。问题:市民用户系统有其自身的特点和多元化的发展需要和提供服务的发展需要。解决方案:检查计算机系统质量的方法之一是人机交互(HCI)评估,它有助于识别和纠正在用户与这些系统交互中可能导致磨损的问题。IS理论:它基于技术接受理论(技术接受的程度),这对公民的应用程序的使用和质量很重要。方法:我们使用:符号学检验方法(可通用性)、启发式评估和认知路径(可用性)和MALTU(基于应用商店用户评论的可用性)。除了它们的特殊性之外,它们都不需要最终用户在过程中直接参与。总结:结合应用方法与问题的运用进行综述比较分析,重点评价在应用中的应用。在信息系统领域的贡献和影响:发现自己在评估一个提供多种服务和成千上万的cear用户的应用程序。考虑到该领域的挑战,它关注的是界面和交互的质量。协助决定最适合评估政府申请的方法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Digital Government and User Experience: how the combination of evaluation methods can contribute to the improvement of m-gov applications
Context: Digital transformation is a reality; Services that used to be face-to-face are now very flexible. With this, the countries chosen by the e-government improve the relationship with the citizens. Problem: Citizen-user systems have their own characteristics and a plurality of development needs and development needs to offer services. Solution: One of the ways to check the quality of computer systems is the Human-Computer Interaction (HCI) estimates, which facilitate the identification and correction of problems that can cause wear and tear in the user’s interaction with these systems. IS theory: It was based on the theory of technology acceptance (to the extent that technology accepts), which are important for the use and quality of the application by citizens. Method: We used: Semiotic Inspection Method (communicability), Heuristic Evaluation and Cognitive Path (usability), and MALTU (usability based on user comments in the application store). In addition to their specificities, all of them do not require direct participation from the end user during the process. Summarize: The combined use of the application of methods and problems in the overview of a comparative analysis with a focus on evaluation in applications. Contributions and Impact in the IS area: find yourself in the evaluation of an application that offers a diversity of services and thousands of Ceará users. Considering the challenges in the area, it was concerned with the quality of the interface and interaction. Help in deciding which method is most suitable for evaluating government application.
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