服务质量、价格和地点对过夜决定的影响

Montel Sinaga, Dewi Shinta Wulandari Lubis
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引用次数: 0

摘要

服务质量在酒店的发展中是非常重要的,即吸引客人的到来并成为常客,以及价格和位置。价格和位置是企业成功的关键之一,尤其是在酒店业。目前,每一家酒店的目标都是确保其核心业务有足够的盈利能力,这不仅可以通过降低提供酒店服务的成本来实现,还可以通过为其服务设定最优价格来实现。以及在潘苏尔加丁度假酒店的位置。本次研究的受访者为酒店所有客人的20%,即40人。本研究方法采用SPSS 25,数据分析方法为描述性定量分析,本研究采用多元线性回归分析模式。本研究的结果解释了服务质量、价格和地理位置越好,游客的水平越高。部分地,本研究的服务质量和价格变量对因变量和度假村没有影响。然而,地理位置变量对游客在潘居嘉丁酒店及度假村的购买决策有显著的正向影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Pengaruh Kualitas Pelayanan, Harga dan Lokasi Terhadap Keputusan Menginap
Service quality is very important in the development of a hotel, namely to attract guests who come and become regular visitors, as well as price and location. Price and location is one of the keys to the success of a business, especially in the hospitality sector. Currently every hotel has the goal of ensuring an adequate level of profitability from its core activities, which can be achieved not only by reducing the cost of providing hotel services, but also by setting an optimal price for their services. and the location at the Hotel Pansur Gading Ressort. The respondents of this study were 20% of all hotel guests, namely 40 people. This research method used SPSS 25, the data analysis method was descriptive quantitative, and this study used multiple linear regression analysis mode. The results of this study explain that the better the quality of service, price and location, the higher the level of visitors. Partially, the service quality and price variables of this study have no effect on the dependent variable And Resort. However, the location variable has a positive and significant effect on the purchasing decisions of visitors at Pancur Gading Hotel And Resort.
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