Use of Internet of things to assess KPI in the transport logistics service

Analysis of research in the field of Key Performance Indicators for assessing logistics showed the importance of accounting and quality control of logistics services. As part of the global digitization of business processes, including controlling, the development of digital logistics becomes more popular. When implementing measures to assess the efficiency of transport and logistics services, it is necessary to apply technologies Internet of Things (IoT) and technologies Radio Frequency Identification (RFID). As a result, the introduction of the above technologies can significantly improve the data collection process and increase the supply chain visibility. The article considers the use of digital technologies in transport logistics and their impact on the quality of logistics services, describes the contemporary problems that impede the implementation. A list of performance indicators of transport and logistics services can be used as a template for building a balanced scorecard of company’s logistics. The use of Internet of Things provides great opportunities to create a transparent logistics network, taking advantage of the growing interest in Radio Frequency Identification in transport. The main contribution of this article lies in description use digital technologies in logistics by the example of controlling the transport and logistics services within the framework of the company's balanced scorecard system.