The role of computer critics in eliminating human errors in decision analysis

Managers use decision analysis to structure their decision making process. Decision making is the heart of information processing. People are not optimal decision makers, they are prone to make errors. These errors can lead to serious consequences. Managers can use computer critics to avoid these errors. Critics are intelligent software packages that monitor decision analysis process and counsel decision makers on their reason, judgment and decision making. In this paper, the authors discuss the sources of errors in decision making. In addition, they introduce the critiquing technology and its effectiveness in reducing human errors in decision analysis. Finally, they show an example of using computer critics to reduce human errors in probability assessment.<>