eGovernment Adoption Determinants From Citizens' Perspective: A Systematic Literature Review

The lack of adoption of eGovernment by citizens has been cited to be one of the reasons for failures of most eGovernment initiatives. A systematic literature review was conducted to shade light on the current status of the research in this area with a focus on the research goals, research design, research strategies, scientific theories used and research methods. Major databases indexing reputable journals in information systems and e-government area were searched by using keywords to collect relevant articles for analysis. A total of 19 articles were identified which indicated that empirical studies with survey as research strategy and questionnaires as a data collection method dominates the publications list while the use of case studies as research strategy was found to be scarce. The review has also highlighted several limitations related to the choice of research methods and its implication on furthering the understanding of the research on this topic.