Examining the Means of Engagement (MOE) for Enterprise Resource Planning (ERP) Adoption in Indonesia: Factors and Measures

This research aims to develop a model that explain the means of engagement towards the usage of product service software of ERP by specifying the degree or intensification in term of agreement, acceptance, approval and adaption, which the latter has been focused on. Actually, by looking at the current engagement ways, there are many strategies measurement has been executed such as subscription, interaction, promotion, exploration and retention in order to maintain the loyalty of the user and developing complementary bond through understanding users' characteristics. This study focused on the implementation of a successful product adoption that applied in two companies. The analysis method uses in this study will be regression analysis with survey collection, which specified F test value, T-test and significance value. The results of this research show that an involvement of the users in adopting ERP by simultaneously is affected by a product implementation with R Square values 91.4% for user decision, user characteristics factors and user convenience. It can be break down related to the significance usage approach that associated with a successful ERP adoption namely a submission of use factor, system performance, and satisfaction of use as well process of achievement. Based on the results, it can be concluded that to increase the success of ERP adoption in both companies, the training of ERP functionality system can support the process of increasing the ease of users in term of system performance and company's business although the assessment should be done regularly.