Evaluating Accessibility in Ubiquitous Environments: a Case Study with Museum Installations

Ubiquitous environments dynamics brings new possibilities of interaction with technology and with people in the same environment. This paper investigates accessibility challenges in ubiquitous environments through existing formal principles (Universal Design principles, WCAG 2.1 and Good Practices of Urban Design). A case study at a museum scenario sheds light on the need for adaptations and lack of coverage of the principles. The main contributions of this paper are: 1) suitability analysis of existing principles and formal standards for accessibility transposed to the analyzed scenario; 2) from the analysis result, insights on missing aspects that might be brought to the design of ubiquitous computing scenarios accessible for all.