Analyzing the Use of Telemedicine as Health Consultation due to COVID-19 Pandemic in Indonesia Context

The COVID-19 pandemic has hampered all human activities, both from the economic sector, entertainment and the most impactful, namely the health sector. This situation results in health facilities being unable to treat patients who have minor illnesses. The telemedicine application was created to handle patient complaints without having to meet directly with medical personnel. This research aims to find out whether telemedicine applications can be an alternative for patients to consult their health without having to meet with medical personnel. The method used in this research is to use a quantitative approach by collecting data with a questionnaire using Google Forms and distributing it through social media. The results obtained are that users are satisfied and helped by the presence of the telemedicine application as an alternative to health consultations. Although most of the reasons for using it are just to read Health articles, users still recommend telemedicine applications in the future.