语义技术支持的IT服务管理

2011 6th IEEE International Symposium on Applied Computational Intelligence and Informatics (SACI) Pub Date : 2011-05-19 DOI:10.1109/SACI.2011.5873000

M. Sarnovský, K. Furdík

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引用次数: 5

摘要

本文的主要目的是提出语义结构的思想来支持IT服务管理过程。将语义Web和知识技术的原则与标准化的IT服务管理流程结合起来，可以为设计和维护可互操作的基于服务的应用程序提供一个框架。在本文中，我们描述了开发ITIL语义模型的概念框架，ITIL是选定的ITSM框架之一，并讨论了未来的工作，包括实现和计划的测试环境。

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IT service management supported by semantic technologies

Main objective of this paper is to present the idea of semantic structures to support IT Service Management processes. Utilizing the principles of Semantic Web and knowledge technologies with the standardized IT service management processes can provide a framework for designing and maintaining interoperable service-based applications. In presented paper we describe the conceptual framework for developing a semantic model of ITIL, one of the selected ITSM frameworks, and also discusses future work including the implementation and planned testing environment.

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2011 6th IEEE International Symposium on Applied Computational Intelligence and Informatics (SACI)

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