伊斯兰视角下的人力资源实践对服务绩效的影响

Yasifa Fitriana, Muafi Muafi
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引用次数: 1

摘要

本研究的目的是检视和分析伊斯兰视角下的人力资源实务对服务绩效的影响。本研究是在印度尼西亚DIY省的Tamzis Bina Utama (Tamzis)的伊斯兰教储蓄和贷款合作社进行的。数据分析采用结构方程模型(SEM)进行定量分析,并使用SmartPLS软件进行处理。研究结果表明:(1)伊斯兰教视角下的招聘与选拔对服务绩效有显著的正向影响;(2)以伊斯兰教的观点培训和发展服务表现;(3)伊斯兰教视角下的服务绩效绩效考核;(4)伊斯兰教视角下服务绩效的招聘与选择受伊斯兰教原则的调节;(5)以伊斯兰教的观点培训和发展受伊斯兰教原则调节的服务表现。研究结果还表明,伊斯兰教观点的绩效考核对印尼坦齐斯比纳乌塔玛省伊斯兰教储蓄贷款合作社员工的伊斯兰教原则调节的服务绩效存在负向且不显著的影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The influence of human resource practices in Islamic perspective on service performance
The objective of this study is to examine and analyze the influence of human resource (HR) practices in Islamic perspective on service performance. This study is carried out on Sharia Savings and Loans Cooperatives of Tamzis Bina Utama (TAMZIS) in the DIY Provinces, Indonesia. The data analysis is carried out using quantitative method with Structural Equation Modeling (SEM), and processed with SmartPLS software. The findings in this study indicate that there is a positive and significant relationship in: (1) Recruitment and selection in Islamic perspective on service performance; (2) Training and development in Islamic perspective on service performance; (3) Performance appraisal in Islamic perspective in on service performance; (4) Recruitment and selection in Islamic perspective on service performance moderated by Islamic principles; (5) Training and development in Islamic perspective on service performance moderated by Islamic principles. The findings also indicate that there is a negative and insignificant influence between performance appraisal in Islamic perspective on service performance moderated by Islamic principles in employees of Sharia Savings and Loans Cooperatives of Tamzis Bina Utama in the DIY Provinces, Indonesia.
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