Interaction design process for healthcare professionals: formalizing user's contexts observations

We are presenting our in-the-wild study involving designers and healthcare professionals acting as users participating in the design process of applications to support their communication flow at their workspace. Our principle, as many other possible approaches, is that interaction design is an iterative and interactive process for developing systems in which the Participatory Design (PD) and User Centered Design (UCD) is essential, providing creation of end artifacts to better satisfy user's needs, incorporating their abilities, not only for work perspective but also in other aspects of their lives. From our study we've formalized our observations into design guidelines so that the out-office user's experiences, incorporating concepts of their daily life and social activities become part of the design requirements, what is essential to the system to achieve the necessary properties for ICT adoption.