F. Duhamel, Isis Gutiérrez-Martínez, J. E. Macias-Figueroa, L. Luna-Reyes, Sergio Picazo-Vela
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Best Practices in the Management of IT Outsourcing in the Public Sector
We look1 at the best practices of IT outsourcing in the public sector. Based on an empirical study of the perceptions of IT project managers and their outsourcing providers at the State level in Mexico. Our survey reveals a set of best practices in IT outsourcing projects. Some of the best practices identified include the continuity of IT projects, and the quality of technical specifications.