Challenges, Strategies and Adaptations on Interactive Dashboards

Interactive dashboards enable viewing and interacting with complex underlying data using visualisations such as charts, tables, maps, or even text typically on a single display. By bringing the most important information in a single place, dashboards enable performance monitoring and support decision making. Although nowadays dashboards are widely adopted in many domains, they involve challenges that prevent users from utilising them as they were intended. For example, having a dashboard with too much data can negatively affect decision making and lead to misleading interpretation. Through this research, we identify and investigate the challenges associated with dashboards, what users do in response to those challenges, and what adaptations can be applied to mitigate these challenges. Consequently, we aim to examine and evaluate a set of adaptation techniques that can improve the experience of users interacting with dashboards.