Establishment of Competency Model for Middle Managers in Hotel Empirical Study on a Group of Starred Hotels in Kunming Province

On the basis of drawing on the experience of related study results, this thesis initially study out the characteristics that the middle-level manager is required in the hotel, and then define the qualified characteristic model, including professional knowledge, knowing the human to make good use, paying attention to clients, studying and promoting, personal charisma, control ability, insight, flexible, emotional intelligence, coordination and communication, solidarity and cooperation and performance orientation, altogether 12 characteristics. Furthermore, some suggestions of this model’s applying to the hotel middle-level management are proposed. I hope the level of management of hotel middle-level manager’s quality and ability can be improved, the phenomenon of talent fault can be avoided, and the hotel competitiveness can be enhanced through strengthening the quality and ability of the middle-level managers. Through the structure of the hotel middle-level manager’s qualified characteristic model, I hope my thesis can make a supplement to the study of the qualified characteristic of middle-level managers in the service, and can make a little contribution to the improvement of middle-level management in the hotel industry. Keyword—middle-level managers in hotel; competency model; construction