The Impact of the Utilisation of Enterprise Resources Planning ERP Systems in the Operations of Egyptian Ports as a Service Sector

The Egyptian ports are key economic assets; a lack of port capacity and services may stifle economic growth. Smart ports that use intelligent information interchange improve port quality and efficiency through digitization and automation, increasing the economic function of ports leading towards higher economic development. The research paper aimed to identify the extent of the impact of the role of the use of enterprise resource planning information systems as a means of re-engineering (operations re-engineering) for Egyptian ports as a service sector, the factors that affect the success of the role of using enterprise resource planning information systems are investigated. These factors are assumed to be the senior management support, the human potential, the technical capabilities, the financial capabilities and the re-engineering process of the operations. The results demonstrate that there should be high compatibility between the preceding factors and the use of ERP enterprise resource planning information systems concluding with some recommendations for its implementation.