将工件设计为服务设计概念:来自电信领域的案例研究

Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational Pub Date : 2014-10-26 DOI:10.1145/2639189.2639253

Joanna Kwiatkowska, A. Szóstek, D. Lamas

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引用次数: 1

摘要

本文描述了一个与波兰移动提供商合作进行的案例研究。该研究的目标是设计一种方法，以支持业务专家在移动服务产品设计过程的早期阶段将他们的需求和用户需求结合起来。所描述的方法是作为一种中介复杂服务的业务和用户需求的新方法提出的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Design artefacts as service design concepts: a case study from a telecommunication domain

The article describes a case study conducted in collaboration with a Polish mobile provider. The goal of the study was to design a means to support business experts in aligning their requirements and user needs at an early stage of the design process of a mobile service offering. The described approach is proposed as a new way of mediating business and user requirements for complex services.

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Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational

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