简介:超越自动化水平

B. Shneiderman
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引用次数: 0

摘要

自动化系统可能很棒,但是确保在需要时激活和防止意外激活的策略有助于实现可靠、安全和值得信赖的操作,从而提高用户的接受度。良好的设计还包括维护人员收集性能数据以了解操作是否正确并调整控制以确保设备正常运行的方法。长期以来的自动化水平,从完全的人类控制到完全的计算机控制,限制了人们对可能发生的事情的想象。要摆脱零和博弈的假设,即更多的自动化意味着更少的人为控制,需要新的思维。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Introduction: Rising above the Levels of Automation
Automated systems can be wonderful, but strategies for ensuring activation when needed and preventing inadvertent activations contribute to reliable, safe, and trustworthy operation that increases user acceptance. Good design also includes ways for maintenance staff to gather performance data to know whether the operation is correct and adjust controls to make sure the device functions correctly. The long-standing levels of automation which went from full human control to full computer control has limited imagination of what is possible. Breaking free from the assumption of a zero-sum situation in which more automation means less human control requires fresh thinking.
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