雅加达转诊医院护理专业价值观实施情况分析:鱼骨分析

International Journal of Nursing and Health Services (IJNHS) Pub Date : 2019-04-02 DOI:10.35654/IJNHS.V2I1.73

Rutmauli Hutagaol

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引用次数: 5

摘要

职业价值观可以指导护士的行为。护理行为应体现护理服务的关怀，是护理的本质。本文使用的方法是一个案例研究。通过访谈、文献观察、发放问卷等方式收集数据，共517名护士。使用的问卷为《护理专业价值量表》和《护士》，经修改后用于确定护士专业得分量表。使用半结构化访谈指南与现场和护理委员会进行访谈。访谈材料包括与护士专业价值观应用相关的管理职能。数据分析采用鱼骨分析法。结果显示，护士的专业得分量表较强，为101.19，但由于部分护理领导的专业程度仍然较低，专业护士价值观的应用仍不理想。本案例研究的建议是，护理管理需要通过态度和行为来激励护士运用护士的专业价值观，这些态度和行为对护理服务质量有影响，对患者满意度和安全性有影响。

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ANALYSIS OF THE IMPLEMENTATION OF NURSING PROFESSIONAL VALUES IN REFERRAL HOSPITALS JAKARTA: FISHBONE ANALYSIS

Professional values can direct nurse behavior. Nurse behavior should reflect caring in providing nursing services as the essence of nursing. The method used in this paper is a case study. Data collection is done by interviews, document observation, and distributing questionnaires to nurses in the amount of 517 nurses. The questionnaire used was the Nursing Professional Value Scale and Nurse that was modified and used to determine the nurse's professional score scale. Interviews were conducted with the field and nursing committee using a semi-structured interview guide. Interview material includes management functions related to the application of the nurse's professional values. Data analysis using fishbone analysis. The results showed that the professional score scale of nurses was quite strong, namely 101.19, but the application of professional nurses' values was still not optimal because some nursing leaders were still less professional. The recommendation from this case study is that nursing management needs to motivate nurses to apply nurses' professional values through attitudes and behaviors that have implications for the quality of nursing services and have an impact on patient satisfaction and safety.

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International Journal of Nursing and Health Services (IJNHS)

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