G. Thiruvenkadam, A. Brombacher, Y. Lu, E. den Ouden
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Usability of consumer-related information sources for design improvement
In this paper we report the findings of a study intended to assess the usability of consumer related information sources in order to improve the design processes of innovative electronic products. Specifically, an evaluation is done of the quality and content of information that would help product development teams understand the interaction between the consumer, product and its environment as well as of the effect of this interaction upon consumer satisfaction with products.
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