The adoption of ICT for incident reporting at a South African mining company

South African mining companies are required by law to keep record of all incidences, whether minor or major that occurred underground during the extraction of mineral resources. Reports on mine incidents must be provided to the Department of Mineral Resources as and when required. The process of compiling and producing incident reports is often laborious and error-prone, primarily because it is often done manually. This paper reports on a study that investigates end-users' acceptance and usage of an incident reporting system at a South African mine. The results showed discrepancies between participants' perceived usefulness and ease of use of the system, and their attitude toward, intention to use and perception of the system's relevance to their work.