高等教育业务流程改进:实现BPMM三级

2014 9th International Conference on the Quality of Information and Communications Technology Pub Date : 2014-12-15 DOI:10.1109/QUATIC.2014.10

Duarte Duarte, Paula Ventura Martins

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引用次数: 3

摘要

采用业务流程改进策略对于试图改进其服务的质量和生产力的组织来说是一个挑战。在资源优化和组织响应性方面寻求这种改进的好处，已经提出了一些关于业务流程改进方法的建议。然而，对于高等院校这一极其复杂和独特的组织而言，关于过程改进的科学研究建议和成果仍然很少。本文提出了一种方法，该方法提供了关于如何收集实践和知识以促进基于不同涉众之间的沟通的业务流程改进的指导。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Higher Education Business Process Improvement: Achieving BPMM Level 3

The adoption of business process improvement strategies is a challenge to organizations trying to improve the quality and productivity of their services. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for business process improvement approaches. However, proposals and results of scientific research on process improvement in higher education institutions, extremely complex and unique organizations, are still scarce. This paper presents a method that provides guidance about how practices and knowledge are gathered to contribute for business process improvement based on the communication between different stakeholders.

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2014 9th International Conference on the Quality of Information and Communications Technology

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