电信网络中的自动呼叫路由

Proceedings of 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications Pub Date : 1994-09-26 DOI:10.1109/IVTTA.1994.341526

A. Gorin, H. Hanek, R. C. Rose, L. Miller

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引用次数: 7

摘要

考虑电信网络中自动呼叫路由的任务。当顾客需要某种服务时，他们应该拨一个通用号码，电话会提示他们“你好，我能为你做些什么?”然后，该人通过不受约束的流利语音响应此提示，在此基础上，呼叫将自动路由到适当的目的地。我们报告了一个在线实验系统，它探索了这个概念的可行性，包括一个信息论的连接网络。嵌入反馈控制系统。报告了记录客户/操作员对话的数据库的实验结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Automated call routing in a telecommunications network

Considers the task of automated call routing in a telecommunications network. When a customer desires some service, they should proceed by dialing a single universal number, which prompts them with "Hello, how may I help you.?" The person then responds to this prompt via unconstrained fluent speech, on which basis the call is automatically routed to an appropriate destination. We report on an on-line experimental system which explores the feasibility of this concept, comprising an information-theoretic connectionist network. Embedded in a feedback control system. Experimental results are reported for a database of recorded customer/operator dialogs.<>

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Proceedings of 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications

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