PENGARUH ROTASI DAN BEBAN KERJA TERHADAP KINERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABLE INTERVENING DI KANTOR PENGAWASAN DAN PELAYANAN BEA DAN CUKAI TIPE MADYA PABEAN B YOGYAKARTA

This study aims to examine the effect of employee rotation and workload on job satisfaction and employee performance, as well as test job satisfaction as a mediator in the relationship between employee rotation and workload on the performance of Yogyakarta Customs employees. Data were obtained from a survey of the entire population of Yogyakarta Customs employees as many as 102 people. A structural model using Partial Least Square (PLS) method is used for data analysis. Analysts conducted with SmartPLS software indicate that employee rotation has no effect on employee performance but has a significant effect on employee performance through job satisfaction. Meanwhile, the workload has a significant effect on employee performance either directly or through employee satisfaction. Thus, job satisfaction has a significant effect on employee performance and can mediate the relationship between employee rotation and workload on employee performance.