基于服务利润链模型的环保汽车维修服务质量、客户满意度与长期导向的关系研究——以内外客户比较为中心

Jung-Yup Hwang, C. Park, Chae-bogk Kim
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A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers
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