{"title":"基于服务利润链模型的环保汽车维修服务质量、客户满意度与长期导向的关系研究——以内外客户比较为中心","authors":"Jung-Yup Hwang, C. Park, Chae-bogk Kim","doi":"10.11627/jksie.2023.46.2.082","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":286667,"journal":{"name":"Journal of Society of Korea Industrial and Systems Engineering","volume":"20 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers\",\"authors\":\"Jung-Yup Hwang, C. Park, Chae-bogk Kim\",\"doi\":\"10.11627/jksie.2023.46.2.082\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":286667,\"journal\":{\"name\":\"Journal of Society of Korea Industrial and Systems Engineering\",\"volume\":\"20 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-06-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Society of Korea Industrial and Systems Engineering\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.11627/jksie.2023.46.2.082\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Society of Korea Industrial and Systems Engineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.11627/jksie.2023.46.2.082","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers