全面质量管理计划不可预见的负面影响的案例研究

Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94 Pub Date : 1994-10-17 DOI:10.1109/IEMC.1994.379949

B. Moore

{"title":"全面质量管理计划不可预见的负面影响的案例研究","authors":"B. Moore","doi":"10.1109/IEMC.1994.379949","DOIUrl":null,"url":null,"abstract":"Presented is a case study of some of the adverse impacts of formalization of a total quality management (TQM) program in a medium sized business. A brief description of the company culture before and after implementation of the TQM program is provided. The informal quality processes and employee attitudes are characterized followed by a depiction of the TQM formalization efforts and its impacts: both positive and negative. Since the negative results outweighed the positive in this example, the company shall be referred to as Company Z.<<ETX>>","PeriodicalId":200747,"journal":{"name":"Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94","volume":"8 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1994-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"Case study of unforeseen negative impacts of a TQM program\",\"authors\":\"B. Moore\",\"doi\":\"10.1109/IEMC.1994.379949\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Presented is a case study of some of the adverse impacts of formalization of a total quality management (TQM) program in a medium sized business. A brief description of the company culture before and after implementation of the TQM program is provided. The informal quality processes and employee attitudes are characterized followed by a depiction of the TQM formalization efforts and its impacts: both positive and negative. Since the negative results outweighed the positive in this example, the company shall be referred to as Company Z.<<ETX>>\",\"PeriodicalId\":200747,\"journal\":{\"name\":\"Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94\",\"volume\":\"8 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1994-10-17\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/IEMC.1994.379949\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IEMC.1994.379949","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 2

摘要

本文介绍了一个中型企业全面质量管理(TQM)计划形式化的一些不利影响的案例研究。简要介绍了实施TQM计划前后的公司文化。非正式质量过程和员工态度的特征，随后描述了TQM形式化的努力及其影响:积极的和消极的。由于在本例中，负面结果大于正面结果，因此将该公司称为z公司

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Case study of unforeseen negative impacts of a TQM program

Presented is a case study of some of the adverse impacts of formalization of a total quality management (TQM) program in a medium sized business. A brief description of the company culture before and after implementation of the TQM program is provided. The informal quality processes and employee attitudes are characterized followed by a depiction of the TQM formalization efforts and its impacts: both positive and negative. Since the negative results outweighed the positive in this example, the company shall be referred to as Company Z.<>

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94

自引率

0.00%

发文量