影响民众对那空府普塔蒙通派出所服务质量满意度的因素评估

Proceedings of the 3rd International Conference on Education and Multimedia Technology Pub Date : 2019-07-22 DOI:10.1145/3345120.3345187

Bhuk Kiranantawat

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引用次数: 0

摘要

本研究旨在分析影响民众对那空普拉通Phutthamonthon派出所服务品质满意度的因素。调查了对服务的态度。从普萨蒙顿地区的当地人口中随机抽取380名参与者回答问卷。采用李克特5分量表评定各因素。采用统计学方法对数据进行分析。对人员、管理、公共关系和设施4个因素进行评价。结果显示，在派出所使用服务的人对服务质量普遍满意。

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Assessment of the Factors Affecting People's Satisfaction towards the Service Quality of Phutthamonthon Police Station, Nakhon Pathom Province

The study was conducted to analyze the factors that have an effect on the people's satisfaction towards the service quality of Phutthamonthon police station in Nakhon Prathom. The attitudes towards the services are investigated. 380 participants were randomly selected from the local population in Putthamonthon district to answer the questionnaire. A 5-point Likert scale rating was employed to assess the factors. Statistical methods were used to analyze the data. 4 factors were assessed which were personnel, management, public relations and facilities. The result showed people using the services at the police station were generally satisfied with the service quality.

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Proceedings of the 3rd International Conference on Education and Multimedia Technology

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