{"title":"基于客户体验本体的服务交付:从服务到体验的转变","authors":"K. Laghari, I. B. Yahia, N. Crespi","doi":"10.1007/978-3-642-16836-9_5","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":401394,"journal":{"name":"Modelling Autonomic Communications Environments","volume":"82 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2010-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"8","resultStr":"{\"title\":\"Towards a Service Delivery Based on Customer eXperience Ontology: Shift from Service to eXperience\",\"authors\":\"K. Laghari, I. B. Yahia, N. Crespi\",\"doi\":\"10.1007/978-3-642-16836-9_5\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":401394,\"journal\":{\"name\":\"Modelling Autonomic Communications Environments\",\"volume\":\"82 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2010-10-28\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"8\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Modelling Autonomic Communications Environments\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1007/978-3-642-16836-9_5\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Modelling Autonomic Communications Environments","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/978-3-642-16836-9_5","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}