SOA Adoption Factors in E-Banking: An Empirical Analysis from the Practical Perspective

Nowadays a lack of integration among software services and databases has become a major IT problem in many organizations including banking industries. Service oriented architecture (SOA) is the most recent and comprehensive method among the different methods and technologies proposed for integrity implementation. One of the main reasons for banks' failure in achieving the benefits of SOA is lack of a framework that includes all critical factors in SOA adoption. The aim of this article is to identify and analyze the influential factors (organizational, technical, environmental and human) on SOA adoption in e-banking and providing a comprehensive framework that explains these factors. Such a framework enhances the decision-making and enables banks to achieve the benefits of SOA. In order to gather operational data, questionnaire and interview had been used. The conceptual framework was investigated using Smart PLS and SPSS software. The empirical data investigation and interpretation shows that: organizational, technical, human and environmental factors are crucial for SOA adoption.